You can cancel the request up until the start of your delivery. To do this, you have to press either “Cancel Request” or a red “X” sign when applicable.

There are three stages in tracking your delivery. After the deliverer accepts your requests, your phone screen will show “Request Accepted”. The delivery status will change to “In Transit” the moment the deliverer starts the request. When the deliverer has successfully delivered your item, the status will change to “Delivered”. All throughout, your phone screen will display a phone icon to call the deliverer. Press on the phone icon to call the deliverer if you wish to know detailed location of your deliverer.

After you choose your pick-up, drop-off location, receiver information and product category, your phone screen will display Estimated Distance Travelled and the corresponding total payable fare that you have to pay the deliverer while handing them your item during pickup.